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Mobile Video Advertising – Make It Personal

  
  
  
BrightRoll Video Summit

I recently attended the annual BrightRoll Video Summit in NYC, now in its fourth year. It was standing room only with more than 500 brand marketers, agencies, publishers and ad tech influencers in attendance. The venue was great, the sessions were insightful, the summit was a success. (So was the after party.)

It’s Here – The SmartVideo Lifecycle Marketing Platform!

  
  
  
SmartVideo Lifecycle Marketing Platform

It’s an exciting day here at SundaySky - we’re announcing the next generation of our SmartVideo Lifecycle Marketing Platform! Before I walk you through these platform enhancements, let me explain why we decided to enhance our platform in the first place.

Think from the “Outside In” to Boost the Customer Experience

  
  
  
Forrester Customer Experience Forum 2013

I always look forward to Forrester’s annual Customer Experience Forum East in NYC. Last year’s conference confirmed we had entered the Age of the Customer, and brands across industries recognized it, too. Still, only 8% of the 150+ brands on Forester’s Customer Experience Index (CEI) received grades of “excellent.” What’s everyone doing wrong?

Creating Brand Advantage with Perpetually Connected Customers

  
  
  
Forrester Marketing Leaders Forum 2013

Last week I attended Forrester's Forum for Marketing Leaders in Los Angeles, focused on strategies for leveraging big data to better manage marketing communication programs in a world where half of adults globally will be perpetually connected to the Internet by the end of 2013, as Forrester predicts. The bottom line: every moment is a chance to connect and service customers. The opportunities for creating brand affinity and value are truly boundless in this hyper connected, hyper personalized global techno-village. However, these opportunities simultaneously carry an overwhelming capacity to bombard and frustrate customers and brands managers alike, who fail to properly plan and/or harness the great power of data-driven communications.

Smarter Video: Higher Engagement in 2012; What's Next for 2013 [NEW REPORT]

  
  
  
2012 Personally Relevant Video Stats

This week, SundaySky released our annual State of Online Video Report, collective research from industry leaders and experts, as well as our own trend data and perspective. It will probably come as no surprise that 2012 was a record-breaking year for video: an all-time high of viewers (182 million), content videos consumed (456.6 million) and video ads viewed (105.4 billion). But my favorite finding from the report? Personally relevant video is fostering higher viewer engagement.

Insights from the Forrester Customer Experience Forum 2012

  
  
  
Forrester Customer Experience Forum 2012

I just returned from two days at the Forrester Customer Experience Forum where leading industry speakers shared thought-provoking ideas and powerful content. Simply put, this event helped solidify my view of the future where the customer is at the center of competitive strategy for the leaders in every industry. In fact, Harley Manning of Forrester shared a graph that compared 5-year total return of customer experience leaders (up 22%) to customer experience laggards (down 46%) to the S&P 500 (down 1%). Clearly, companies adopting a customer-centric strategy are already proving that we are in the “Age of the Customer.”

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