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2014 Trends to Watch: Personalized Experiences from Healthcare Payers

  
  
  
Healthcare Exchange Error

In the year ahead, we anticipate that personalization and customer experience will be key trends for healthcare payers, largely due to the recent release of the health insurance marketplace, the consumerism of healthcare, and a shift in consumer expectations.

Positive Brand Impact and a Better Customer Experience with Pre-Roll Ads

  
  
  
VentureBeat

Recently, Mo Al Adham, CEO of Telly, wrote a VentureBeat article, “3 reasons why digital video needs to rethink its advertising model,” in which he argues that pre-roll ads have a “negative impact” on the advertised brand and that the “death of pre-roll video” is looming. I’d like to counter his perspective: pre-roll ads have the ability to positively impact customer-centric brands and drive customer engagement and acquisition strategies.

HITEC 2013 Shows There is a Home for SmartVideo in Hospitality

  
  
  
HITEC 2013
This is a guest blog article by Mike Schmitt, Chief Executive Officer at Clairvoyix.

The annual show for everything financial and technical in the hospitality space, HITEC, reminded me that it doesn’t matter what state the economy is in, you better lead, follow or get out of the way! The hospitality world is finally showing very robust signs of life with the rebounding economy, but that doesn’t mean the easy days of high occupancy and high ADRs (average daily rates) are back. Of course, tough economic times are the true test of a marketer. I believe the CFO rules when sales and profits are down, and for a CMO that means those three other letters – ROI – are the most important when requesting funds for marketing initiatives. To drive incremental ROI, marketers need to find new and exciting ways to communicate with past guests and future prospects. What is a hospitality marketer to do? You definitely want to “lead.”

The Anatomy of a Five-Star SmartVideo

  
  
  
Five Star SmartVideo

It is well-documented that SmartVideo can be a powerful platform of communication. But what are some of the best ways to ensure that your SmartVideo campaign meets its objectives?

Live from Mobile World Congress: How to Enhance the Customer Experience in the “First 90 Days”

  
  
  
Mobile Providers First 90 Days

I’m coming to you live from Spain, at day two of Mobile World Congress 2013, where senior mobile professionals and partners from around the global convene to explore the innovative horizon. Though the future looks bright for mobile carriers everywhere, there are a few obstacles that continue to characterize the industry: high churn, high customer care costs, complex billing, and minimal differentiation.

The Difference Between Personalization and Relevance in Online Video

  
  
  
Online Video Personalization

At SundaySky, we’ve cultivated the two unique ingredients which make SmartVideo more engaging and effective than traditional video -- personalization and relevance. By incorporating these elements into marketing strategies, brands are better able to target the right customers at the right time with highly relevant promotions, products and information.

Smarter Video: Higher Engagement in 2012; What's Next for 2013 [NEW REPORT]

  
  
  
2012 Personally Relevant Video Stats

This week, SundaySky released our annual State of Online Video Report, collective research from industry leaders and experts, as well as our own trend data and perspective. It will probably come as no surprise that 2012 was a record-breaking year for video: an all-time high of viewers (182 million), content videos consumed (456.6 million) and video ads viewed (105.4 billion). But my favorite finding from the report? Personally relevant video is fostering higher viewer engagement.

What Makes a SmartVideo Champion?

  
  
  
SmartVideo Champions

 “We are the champions, my friends
And we'll keep on fighting, till the end”

I’d love to tell you our customers sing Queen to us in support of SmartVideo. (Maybe they do?!) Regardless, our customers not only support and root for SmartVideo programs within their organizations, they help educate their colleagues and cross-functional departments on how SmartVideo can be deployed across their brand through their customer’s lifecycle – from customer conversion and acquisition through customer care, support and retention.


Top 5 Trends to Watch from Shop.org 2012 Summit

  
  
  
2012 Shop.org Denver Summit

Each year thousands of digital marketing mavens from the top 500 internet retailers in the world to entrepreneurs with startup fever in their blood, flock to the annual Shop.org summit to listen and learn to the latest and greatest the industry has to offer. This year was no different as over 4,500 professionals from the online retail industry gathered in Denver last week.

The Future of SmartVideo Advertising

  
  
  
Personalized Video Advertising

Before we discuss the future, let’s talk about the present. Today, 90% of online video ads have simply been repurposed from television campaigns. As online video advertising technology continues to evolve, it is expected that more unique online creative will be produced. If we fast forward into the future, will we expect the below type of advertising?

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